§1 Subject Matter
These Terms and Conditions ("Terms") govern the provision of services, liability and conduct on the Property. They form an integral part of the contract concluded by signing the registration card, making a reservation or paying a deposit or the full amount for the stay. By taking any of these actions, the Guest confirms that they have read and accept these Terms.
In these Terms, the following definitions apply:
- Property – Green Loft apartments, operated by JUPICO SP. Z O. O., ul. Grunwaldzka 89, 81-771 Sopot, VAT no. PL5223025459, KRS: 0000549172
- Staff – persons employed by or cooperating with JUPICO SP. Z O. O. and assigned to Green Loft
- Guest – a natural person using the short-term rental services at the Property
- Booker – the person making the reservation, who may not be the same as the Guest
These Terms apply to all Guests on the premises of Green Loft. They are available at Reception and at www.greenloft.pl.
§2 Hotel Day
Apartments are rented by the hotel day. The hotel day runs from 15:00 to 11:00 the following day.
Requests for a late check-out must be made at Reception by 9:00 on the day of departure. Staff may decline such requests in the event of full occupancy or if the Guest has not complied with these Terms.
Staff reserve the right to refuse a late check-out if the full amount due for the stay has not been settled.
§3 Reservation and Check-in
Reservations may be made online, by email, by telephone or in person at the Property.
Upon reservation, the Booker receives an email confirmation including reservation terms and payment instructions for a deposit of 40% of the total stay cost. For single-night stays the deposit is 100% of the total cost.
If the deposit is not received within the specified deadline, Staff reserve the right to cancel the reservation. The deposit will be refunded within 14 days of cancellation.
If the Guest cancels after paying the deposit:
- more than 5 days before arrival — the deposit is refunded in full
- less than 5 days before arrival or in the event of a no-show — the deposit is non-refundable
For group reservations covering more than 3 rooms, deposit, cancellation and refund conditions are agreed individually.
Check-in requires a valid photo ID and completion of a registration card. Guests may not share their room with unregistered third parties.
Unregistered visitors may be present in the apartment between 8:00 and 20:00. The number of visitors may not exceed the maximum occupancy of the apartment.
If a Guest fails to arrive and makes no contact with the Property by 22:00 on the planned arrival date, the reservation may be treated as cancelled.
§4 Services
Staff are obliged to provide:
- conditions for full and uninterrupted rest
- security during the stay and protection of personal data
- professional and courteous service
- apartment cleaning and necessary repairs during the Guest's absence
Complimentary services on request: local information and travel advice, iron and ironing board, taxi booking.
Paid services on request: document scanning and printing, baby cot hire (subject to availability), extra bed in selected apartments.
§5 Guest Liability
Children under 12 must be under the constant supervision of their legal guardians at all times on the Property.
A fee of PLN 100 will be charged for a lost apartment key card or parking card.
Guests are fully liable for any damage to or destruction of Property equipment or furnishings. A fee of PLN 50 will be charged for a lost or damaged towel.
When leaving the apartment, Guests must: switch off the TV, turn off the lights, close taps, remove the key card from the reader and close the door.
§6 Property Liability
The Property provides an unsupervised car park. Staff accept no liability for damage to or loss of vehicles or items left in vehicles.
If a Guest's belongings are lost or damaged, they must notify Reception as soon as they become aware of the loss or damage.
§7 Lost Property
Items left behind by Guests are kept for one month after check-out. The Property does not ship items — Guests may arrange a courier at their own cost. After one month, unclaimed items are disposed of or donated to charity.
§8 Quiet Hours
Quiet hours are in effect from 22:00 to 06:00. If a Guest disturbs other guests, Staff may issue a verbal warning and subsequently require the Guest to leave without a refund for the unused portion of the stay.
§9 Complaints
Complaints should be submitted promptly upon discovering the issue — in writing at Reception or by email to recepcja@greenloft.pl. The Property will respond within 14 business days.
§10 Additional Provisions
- Open flames (candles, electric heaters not provided by the Property) are prohibited for fire safety reasons
- Smoking tobacco, e-cigarettes and other tobacco products is prohibited everywhere except designated areas — a charge of PLN 500 applies for violations
- Possession or use of narcotics or psychoactive substances is strictly prohibited — violations will be reported to law enforcement and the Guest will be required to leave immediately without a refund
- Storing dangerous items (weapons, ammunition, flammable materials, pyrotechnics) is prohibited
- Animals are permitted only in designated areas — details in the separate Pet Policy
The data controller for personal data is JUPICO Sp. z o.o., ul. Grunwaldzka 89, 81-771 Sopot. Personal data is processed in accordance with GDPR. Full details are set out in our Privacy Policy.
§11 Final Provisions
These Terms are in force from 1 May 2026. The Operator reserves the right to amend these Terms. Amendments take effect upon publication of the updated version on the Property website. In the event of any discrepancy between language versions, the Polish version prevails.